About Shipping

- Shipping Methods?
- DHL, UPS, FEDEX, TNT, etc.

-Delivery Time?

-3-10 business days for delivery, depending on the delivery means you select and the destination.(* Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.)

-The local logistics deliver packages on business days (Mon. - Fri.). Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.

-Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.

- Shipping Cost?
- Depends on the actual weight.

- Shipping Tax?
- 1. hywig.com does not add any taxes, VAT, or other hidden charges. Buyers pay what they see on the order screen, i.e. goods subtotal plus shipping cost.
2. In most countries, you have to pay taxes or duties on imported goods. Sometimes goods of a particular value or class do not incur taxes.
3. The rules are different in every country. Unfortunately, we do not acquaint ourselves with all the rules, regulations, customs, traditions, practices, schemes, paperwork, codes, laws or rulings of every single country.
4. Normally, Rockliffeo.com shipping service partners including FedEx, UPS, TNT and DHL will pay the corresponding tax for the buyers in advance and mail the buyer a tax receipt after the package/order is signed for.

- Order Tracking?
- We will send you an e-mail with your tracking number so you can check the process of your order at the carrier's website.
DHL: http://www.dhl.com
TNT: http://www.tnt.com
FedEx: http://www.fedex.com
UPS: http://www.ups.com

- What should I do if my order never arrives?
- Please allow up to 10 bussiness days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Live Chat" button on the website or send us an email. We will get back to you quickly.

-How do I ship items to a different address?
- During our checkout process, please specify where you want your purchase to be shipped. It can be different from your credit card billing address. You can specify any shipping address.